Odeko

First Name*

Last Name*

Phone Number*

Email*

Company Name*

Location Address*

Account Password*

Confirm Account Password*

Description of Service Required*

The more detail the better, to help ensure a first time fix.

Machine Make & Model

Serial Number

Purchase Order Number

Service Visit Availability*

What days and times can our team access your location for the service request?

Is This Service Request an Emergency?*

Emergency - by selecting this option, I approve any potential overtime charges

Non emergency

Billable service calls (non-warranty, rental, loaner, etc.)

Rate: $125.00/hr for labor and travel (1-hour minimum labor)
Travel: billed from our warehouse. One-way for non-emergency, round-trip for emergency calls
Overtime: $187.50/hr for weekends or work outside 8am–5pm weekdays
Holidays: $250/hr on Thanksgiving, Christmas, and New Year’s
Parts & materials: billed separately

Please Include a Picture and/or Video

Our team will be better equipped to resolve the issue if we can see the problem.

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Please expect a reply in one business day